Return & Cancellation Policy

Return & Exchange Policy

Did not like the product you had shopped? Changed your mind after receiving your order? No Worries. We respect the fact that many a times you buy a fashion products but change your mind later and decide not to wear it. We do not want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. A coupon code equivalent to the returned product value will be shared for your future purchase. Below are the 3 steps for returning your purchases.

  • Inform: You need to share the name and image of the product via email at within 48 hours from the time you receive your product. We will then approve your return request and then the next step follows.

  • Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return  request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund coupon code if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

  • Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Cancellation of your order:

  • Every order is generally fulfilled within 2 hours of order placement. Orders once placed on our website are only eligible for cancellation until they are shipped from our warehouse. For COD orders, we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded as per customers choice of receiving a refund-coupon-code or refund in your original payment mode. (5% deduction as PG charges)


    Mode of Refund

    • Refund will be issued as a credit in the form of coupon code only. The coupon code is a one-time use code and cannot be applied again to any other order. The coupon code has a 1-year validity from the date of issuance and can be used any time within the 1 year period for your purchase. 

    Applicable Deductions

    • Total of ₹150 towards the non-acceptance of prepaid orders will be deducted towards the forward. The balance amount will be shared in the form of a refund coupon code via email. No bank transfer/credit to source will be provided for packages undelivered & returned. 
    • Any refund coupon code of the previous order, if applied to a new order which is not accepted by you, will lead to expiry of the coupon code and cannot be used again. Please ensure COD / prepaid orders placed using coupon codes are accepted by you.
    • For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
    • For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing refund coupon codes. 
    • A customer, who has used a refund code to place an order, returns the order, will only be eligible for a maximum of 2 refund codes tracing back to the original order. 
    • Free shipping offer applied to orders placed with refund coupon codes will be deducted (charges worth ₹125) in case the customer has placed more than 2 orders using a refund coupon code.
    • TOKEN AMOUNT REFUND - Token amount cannot be refunded in case the Cash on delivery order is not accepted or is cancelled by the customer / returns back to our warehouse due to any reason. (Upto ₹250 as per standard deduction for the 'to & fro' journey of the package)
    • In case the token amount paid for the COD order is of more than ₹250, the excessive amount will be refunded in the form of a refund coupon code as per the policy and will be emailed to the customer. 


    • All products sold under our website are eligible for return against a credit of coupon code. 
    • Damaged / used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost. 
    • Items which are not informed for returns within 48 hours / not received by us within 5 days, are not eligible for returns. 
    • All our products undergo multiple levels of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given. 

    Refund Time

    • Coupon code will be processed within 3 working days from the day we receives the returned products or the confirmation of cancellation of the orders. 
    • The coupon code issued as refund will only be applicable for use if you do not apply any other offer code while placing a new order. 
    • A customer cannot apply more than one coupon code while placing an order and hence orders that are placed using the refund coupon code will not be able to apply any offer coupon code.
    • For products received damaged, we will be happy to ship a replacement for the same product or issue you a refund coupon code for the amount paid for the product. 


    If unfortunately, you have to return or exchange an order, please do so within 48 hrs of delivery by emailing at No return or exchange request would be accepted if the request is raised after 48 hrs of delivery.                                                                                                         
    Products not eligible for returns: a. Sale Products  b. Customised products  

     Please Note: We click our photos in natural light so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as the camera lens always highlights certain colours more.

    Products which are handloom & handcrafted. Slight irregularities in motifs, texture, and colour are a part and parcel of handcrafted products and lend character to it. Handcrafted products carry slight variation in colour, shade, motif in each batch produced is natural due to the human involvement in the process. 

    1. However, if the product has a genuine quality/manufacturing defect then we are open to extending refund or re-fulfilling your order.
      When Package is returned due to wrong shipping/contact details given by purchaser even by mistake. Reshipping cost of Rs 150 has to be paid by purchaser. or if it's due to our mistake we will take the reshipping cost.