Frequently Asked Questions(FAQs)

Frequently Asked Questions(FAQs)

Shipping Related Questions

Can Billing and shipping address be different?

Yes, you can specify different address for billing and shipment.

Do you customize order for gifting?

Yes, we offer gift packing for which additional charge of Rs. 100/- is applicable.

Do I need to pay additional Taxes & Duities?

All our product pricing is inclusive of duties and taxes

Are there any shipping charges?

Shipping is free on all prepaid orders 

Depending on pincode shipping charge of Rs.80 to Rs.150 is applicable and  will be applicable to all COD 

How does the delivery process work?

Swakalp uses reputed logistics provider/partner to deliver products to your doorsteps. Once your order is placed, one of our logistic partners would pick the product from us and deliver it to you.

How can I track the delivery of my order?

Once your order is placed, Swakalp assigns your order to one of our logistics partners. An SMS would be sent to your registered phone number with the details of the logistics partner along with the AWB#. You can track the order using the AWB# on their respective website 24 hours after your order is shipped out. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time!

What should I do if I miss the delivery?

 We will make three attempts to deliver the order to you; each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at or call us on 7892062267 along with your order number and we shall take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund in the form of store credit or to your account after deduction of Rs. 200 as the charges we had to bear to have the products packed, onward and reverse shipping.

Why is Cash On Delivery payment option not available at my location?

Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. We would suggest to make the payment through Credit Card, Debit Card, or Net Banking.

Do you deliver all over India?

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through other options. This would be possible only for prepaid orders.

 Do you ship internationally ?

Currently we ship only in India. 


Can I open the package before making the payment for COD orders?

No, our courier person will hand over the package to you to open only once the payment has been made. We recommend you to avoid accepting any package if it has tampered.

What do I do if my shipment has tampered?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost.

What happens in case my order is not delivered?

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in the case of packages for which we do not have tracking details, we will assume in good faith that the package delivery was not attempted and we will refund the entire amount within 7 days from the date of raising a complaint with us.



How do I contact you ?

We would love to help you out with any queries or information you need. You can contact us on 7892062267 from Monday to Saturday (10 am - 6.30 pm). Or drop us a mail at

What are the different ways to connect with swakalp?

You can provide your e-mail address in our newsletter box in the footer of the website to subscribe to our newsletter. Also, you can always follow our social handle Swakalp across social media platforms including Facebook, Instagram and Pinterest. This will keep you updated about ongoing offers, promotions, our new launches, blogs or about hiring.

What is ‘My Account’?

From my account, you can access all the information related to your order(s). It gives you complete control to do the following:

1. Edit your personal information like Name, Address, etc.

2. Change password

3. Check your order history

Is it necessary to have an account to shop on Swakalp?

No, you do not need to have an account to shop on Swakalp. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.

How do I register?

To register, you just need to click on the top right of our website. Click on the ‘Create One’ option below login to create your account.

How do I reset my password?

To reset your password, please click on “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.


Order Related Questions

How do I know once my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an email from swakalp confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive an SMS confirming the same.

Do you take orders over the phone?                                                  

The customer would have to place an order on or Whatsapp @ 7892062267.

I have already placed my order; can I add more items to the same order?

Yes, you can get in touch with us on at earliest and we would be able to help you out.

What is the estimated delivery time?

The delivery time varies on the basis of the destination city of delivery. Typically it takes 3-4 days for all metros and Tier 1 cities. It may take up to 5 days for delivery in Tier II cities. For some cities in North India and J&K, it may take up to 10 days for delivery. At times, due to unforeseen reasons there may be some delay in shipment. We will appreciate your patience during these times and we will ensure to get your delivery to you as soon as possible.

How are orders placed on, delivered to me?

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.


Can I change my delivery address or mobile number once the order is placed?

Only within 2 hours of order confirmation.You can email us at to inform about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs. 100 for shipping.


Placed an order twice.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.


I am unable to place an order.

We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us on or whatsapp us on 7892062267. Our team will try to resolve your issues as soon as possible.

I would want to cancel my order.

You can cancel your order before it is shipped. Once shipped, you can not cancel your order. Cancel the order within 6 hrs of placing order.

I am an international customer but want delivery in India. Is this possible?

Yes. It is possible for us to deliver your shipment to India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your personal local contact number which would be reachable at all times.

I had placed an order may I know when would I receive it.

The orders are shipped within 1-4 working days. We strive our best to ship your order asap. The delivery time is within 3-7 working days.







 Are there any hidden charges?

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that.

Is it safe to use my Credit/Debit card on Swakalp?

All credit card and debit card payments on Swakalp are processed through secure and trusted payment gateways.



How does Cash on Delivery work?

When you place a cash on delivery order, you will receive a confirmation mail from us. We would try and ship your order within 48 hours. In case of any delay, our team will get in touch with you.

What if I hit the refresh, back button while making payment?

Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.

What if the amount got debited from my account, but have not received any confirmation mail and message?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Do not worry, please send us a mail at and we'll sort it together. 

What should I do if my payment fails?

If your payment fails, you can complete the order with the COD option or retry the payment using a different payment method.

What are the modes of payment?

You can pay through Online Payment and Cash On Delivery. 


Products bought during sale can only be exchanged and are non-refundable. The sale discount will not be applicable on exchange requests.

How do I initiate Return/Exchange?

If unfortunately, you have to return or exchange an order, please do so within 48 hrs of delivery by emailing at No return or exchange request would be accepted if the request is raised after 48 hrs of delivery.



In case of returns, who will do the shipping of the products?

In all cases you are responsible for sending the product back to us in its proper condition.

Only in special/specific cases a pickup is arranged for the products with an additional upfront charge of Rs 150/-. This cost depends on many factors and will be confirmed on email of your return request.

I have changed my mind and would like to retain the product.

Please contact our customer support team in case you want to retain the product or email us at swakalp,

When are Returns/Exchange not possible?

When the below-mentioned points are not fulfilled, returns or exchanges are not possible.

  1. The return needs to be initiated within 48hrs from the date of delivery
  2. Item(s) of the order should not be used or damaged.
  3. Tags of the items should be intact and not removed.

Note:  The refund amount will exclude the shipping charges if paid during the purchase.